Information / Frequently Asked Questions
How does it work?
Renting pieces from our inventory collection is easy! Browse our online gallery and add items you’d like to rent to your wishlist. Once compete, submit your wishlist for review with some details about your event. We’ll respond with availability, rates, and a proposal. If everything looks good we can move forward with booking and get your party started!
How to reserve items?
Once you receive your proposal and wish to proceed with the booking process, we’ll require a 50% non-refundable deposit to consider your items reserved for your event date! A signed rental agreement and credit card on file are also required. Final payments are due ten days prior to your event.
What is the rental period?
All rental prices are based on a per event basis. Items will be available for delivery or pickup the day prior to your event, and retrieved or dropped off the day after. This gives you plenty of time for setting up and taking down. An extended rental period may be arranged for an additional charge based on availability.
How does delivery work?
Delivery to your event space is available and rates are determined by event location, order size, and delivery/retrieval time. Deliveries and retrievals will generally take place within a two hour window of time during normal business hours. If you require a specific delivery or retrieval time or a time outside of our standard business hours, we’d be more than happy to schedule accordingly at an additional service charge.
We do offer pick-up and drop-off service options with appropriate transportation. Some items, however, do require delivery which includes installation and are noted in the item descriptions.
Can rental items be used outdoors?
We know the best part of the Pacific Northwest is being outside and our rental inventory is great for use outdoors, however our collection must be used indoors or in a covered area during inclement weather. Rental items may never be left out overnight or in the rain. Any damage will result in replacement or repair fees in additional to any lost time from the inventory.
Do you work with other vendors?
We’re more than happy to work with your florist, caterer, baker, calligrapher, or any vendor that may need access or detailed information about your rental items to make your event absolutely perfect!
What if something gets damaged?
We get it, sometimes the party get a little crazy and accidents happen! Each rental order requires a non-refundable damage and cleaning fee. This covers basic wear and tear of your rental items. It does not cover excessive damage, breakage, or missing items. If an item is damaged please let us know upon retrieval or drop-off. As we process your rental returns we check for damage. Damages can include but not limited to: spills and stains, cigar/cigarette smoke/burns, candle wax, scratches, breaks. Once any missing items or damages are assessed you’ll receive a final invoice with repair or replacement charges. We’ll charge your credit card on file or you can make arrangements for other form of payment.